Service terms

These terms apply when incorporated into a services agreement between Client and Provider. “Client” and “Provider” mean the parties identified in that agreement.

Agreed service and scope

Provider may use Janus for authorized transcripts, approved documents, and project information to prepare deliverables, maintain project logs, plan work, track changes, and report on progress and contract usage. The statement of work identifies the enabled features and permitted inputs. Additional integrations or access to Client systems require written agreement.

The selected transcript workflow uses source transcripts retained in Client’s environment and supplied manually, or retained in Zoom. The parties will document responsibilities for recording notices, participant permissions, transcript supply, and retention of processing copies. A meeting invitation alone does not authorize recording or AI processing.

Selected documents require Client approval covering the content, purpose, AI processing, and retention. Confidential documents must be shared through an agreed, access-controlled channel. Patient information, protected health information, credentials, unapproved captures, and unapproved internal system files are excluded. Janus does not guarantee automatic detection or removal of excluded content.

Optional browser extension

Extension use requires separate agreement on installation, permissions, users, allowed captures, local storage, and retention. Ticket text, URLs, screenshots, screen recordings with available and selected audio, and files must stay within that scope. Captures and URLs must be reviewed before submission. Confidential files must be shared through an agreed, access-controlled channel. Any later AI processing must also be authorized.

AI review and reporting

Provider reviews and refines AI-drafted epics, features, work items, requirements, user stories, documentation, and plans before presenting them as final. AI output may contain errors or omissions. Automated scheduling and contract-usage reports do not amend scope, fees, delivery commitments, acceptance criteria, or invoicing terms.

Content rights and confidentiality

Client retains its rights in supplied information. Provider may process it only to deliver, secure, support, and administer the agreed services and follow lawful instructions. Deliverable ownership is governed by the services agreement. Provider retains its rights in Janus and pre-existing tools; AI outputs may not be unique.

Provider will not sell Client content, use it for advertising, or use it to train general-purpose AI models. Provider will select service-provider arrangements consistent with these restrictions. Confidentiality obligations apply to supplied information, approved captures, and derived content.

Security and accounts

Provider will maintain the security measures expressly agreed for the engagement and limit personnel access according to assigned responsibilities. Authorized users must protect their accounts, submit only permitted information, and report suspected unauthorized access promptly. No Janus certification, protected-health-information approval, or data-residency guarantee is implied.

Retention and governing agreement

Client may request export or deletion through the project lead. The parties must agree retention, export format, deadlines, backup treatment, and any assistance fees before processing begins. Ending the engagement does not authorize indefinite retention; identified legal-retention duties remain applicable.

Fees, service levels, warranties, liability, indemnities, termination, governing law, and dispute resolution remain governed by the services agreement. These terms supplement that agreement. The applicable data processing addendum controls conflicting personal-data-processing terms, subject to mandatory law.